Every recorded call, searchable by lead, caller and the words that were said.
Calls are recorded after the customer hears a recording notice. Recordings attach to the lead, are transcribed and become searchable. Managers use them for coaching and quality checks, with access limited by role.
Krupa → Hitesh Patel
Tue 10:42 am · 3:40 · Site visit booked
- recorded calls with notice
- 100%
- playback with silence skipped
- 2x
- retention you choose
- 30 d - 2 yr
How it works
Call Recordings in three moves.
- 1
Notice first
A short message tells the customer the call is recorded for quality and training.
- 2
Stored with the lead
The recording and transcript attach to the lead timeline with the outcome and note.
- 3
Review and coach
Managers search, listen at speed, leave comments at timestamps and score calls.
What is included
Everything Call Recordings does on the floor.
Recording notice
A recorded notice plays at the start of every recorded call, in English, Hindi or Gujarati.
Keyword search
Search transcripts for words like "subsidy", "EMI" or "not interested" across all calls.
Timestamp comments
Managers leave coaching notes at the exact moment in a call. Callers get notified.
Quality scorecards
Score calls on greeting, discovery, objection handling and closing. Track scores by caller.
Role-based access
Callers hear their own calls. Team managers hear their team. Admins control downloads.
Retention periods
Recordings are deleted automatically after the period you set, from 30 days to 2 years.
Coaching from real calls
Find the calls worth learning from in seconds.
Filter by outcome, duration and keyword to find the calls that converted and the ones that did not. Build a library of good calls for new callers to learn from.
- Playback at 1x, 1.5x and 2x with silence skipped
- Shared playlists of model calls for training
- Download and share links controlled by admins
- Every listen and download logged
On real floors
How teams use Call Recordings.
Insurance and loans
Quality teams check that product terms were explained clearly on every sale call.
Education
Senior counsellors build a playlist of strong first calls for new joiners.
D2C brands
Order confirmation calls checked for address and delivery slot accuracy.
B2B services
Discovery calls reviewed by sales leads before proposals go out.
- Calls go only to people who enquired or gave consent.
- DND-registered numbers are skipped, following TRAI rules.
- Customers are told when calls are recorded. Recordings are kept securely for a set period and never sold.
- AI notes are drafts that callers confirm. AI never makes promises or gives financial, legal or medical advice.
- Calls are made only within permitted hours.
- Customers who say "don't call" are removed at once.
- Data is encrypted and never sold.
Questions
About Call Recordings
01Are customers told calls are recorded?
Yes. A recording notice plays at the start of every recorded call. You can also turn recording off for specific campaigns.
02Who can listen to recordings?
Access follows roles. Callers hear their own calls, managers hear their team's calls, and admins decide who can download.
03How long are recordings kept?
You set the retention period. After it ends, recordings and transcripts are deleted automatically.
04Are recordings ever sold or shared?
Never. Recordings belong to your account, are encrypted at rest and are not shared with anyone outside your organisation.
The rest of the floor
Next: Team Scoreboard6:00 pmEnd of shift
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Bring your leads, your callers and your campaigns onto one floor. The trial includes calling minutes, AI Call Notes and every report for 30 days.
30 days free · calling minutes included · no card needed
- Leads
- 1,140
- Calls
- 182
- Visits
- 14
- Overdue
- 0