One click to call. The next lead is ready before the last note is saved.
Callers dial from the browser with a headset or from their own Android phone. Power dialing moves through the queue at the pace you set, DND numbers are skipped automatically and calls only go out within permitted hours.
Mrs. Anjali Parmar
Health check-up enquiry · Website form · 6 min ago
01:12
Connected · recording with notice
Before you talk
Asked for
Full body check-up for 2 parents
Last note
Prefers Saturday home collection
- from lead to ringing
- 1 click
- calls to DND numbers without consent
- 0
- default permitted calling hours
- 9 am - 9 pm
How it works
Dialer in three moves.
- 1
Pick a calling mode
Click-to-call for careful conversations, power dialing for high-volume enquiry lists.
- 2
Dial with context
The lead's source, last note and promised callback show on screen before the customer picks up.
- 3
Tag the outcome
Connected, no answer, busy, wrong number or call back later. Each outcome sets the next action.
What is included
Everything Dialer does on the floor.
Browser calling
Call from Chrome or Edge with a headset. No desk phones, no SIM cards on the floor.
Android phone calling
Callers working from home or in the field call from their own phone. Calls log and record the same way.
Power dialing
The next number dials after a short wrap-up pause you set, so callers spend the shift talking, not searching.
Local caller ID
Show a number from the customer's region where available, which customers are more likely to answer.
Automatic DND skip
Numbers registered on the National Customer Preference Register are skipped unless you hold valid consent.
Permitted hours guard
Calls are blocked outside the hours you set, by default 9 am to 9 pm customer local time.
Talk time, not dial time
Wrap-up, outcome and next dial in one flow.
After each call the caller picks an outcome, confirms the AI note and sets the follow-up. The dialer then moves to the next lead in the queue. Managers set the wrap-up pause so callers have time to think without long idle gaps.
- Configurable wrap-up time from 10 to 120 seconds
- Retry rules for no answer and busy, with a daily cap per lead
- Pause and break codes so idle time is honest
- Live view of who is on a call, in wrap-up or on break
On real floors
How teams use Dialer.
Solar
Rooftop enquiries called within minutes, with bill amount and roof size captured on the first call.
Healthcare packages
Health check-up enquiries called to book lab visits and home sample collection slots.
B2B services
Inbound demo requests called back by inside-sales reps from the browser.
Education
Counsellors working from home call admission enquiries from their own phones.
- Calls go only to people who enquired or gave consent.
- DND-registered numbers are skipped, following TRAI rules.
- Customers are told when calls are recorded. Recordings are kept securely for a set period and never sold.
- AI notes are drafts that callers confirm. AI never makes promises or gives financial, legal or medical advice.
- Calls are made only within permitted hours.
- Customers who say "don't call" are removed at once.
- Data is encrypted and never sold.
Questions
About Dialer
01Do we need special phones or hardware?
No. A laptop with Chrome or Edge and a USB headset is enough. Callers can also use the Android app on their own phone.
02How does DND skipping work?
Before a call is placed, the number is checked against the DND preference data you are registered for. Numbers on DND are skipped unless the lead carries a recorded consent.
03Can callers work from home?
Yes. Browser calling works on any stable internet connection, and the Android app works on mobile networks. Calls, notes and recordings stay in Swha33.
04How are calling minutes charged?
Calling minutes are billed at our carrier cost with no markup, shown separately from seat pricing on your invoice.
The rest of the floor
Next: AI Call Notes6:00 pmEnd of shift
One line on the board is still open.
Bring your leads, your callers and your campaigns onto one floor. The trial includes calling minutes, AI Call Notes and every report for 30 days.
30 days free · calling minutes included · no card needed
- Leads
- 1,140
- Calls
- 182
- Visits
- 14
- Overdue
- 0