Terms of Service

01Agreement

These terms apply when a business ("you") creates an account and uses the platform, including Lead Lists, Dialer, AI Call Notes, Follow-up Scheduler, Call Recordings, Team Scoreboard and Campaign Reports. By creating an account or using the service you accept these terms on behalf of your business.

02Accounts and seats

• A seat is one named person who makes or takes calls. Seats may not be shared between people.
• Managers, admins and viewers who do not call do not need a seat.
• You are responsible for keeping login details safe and for activity under your account.

03Free trial

New accounts get a 30-day free trial with an allowance of calling minutes. At the end of the trial you can choose a paid plan. If you do not, the account is paused and its data is kept for 30 days before deletion.

04Fees and billing

• Plans are charged per caller seat per month, monthly or yearly, in US dollars unless agreed otherwise.
• Calling minutes are billed separately at carrier cost, in arrears, based on actual usage.
• Seat changes during a billing period are prorated to the day.
• Applicable taxes are added to invoices.
• Unpaid invoices more than 15 days overdue may lead to suspension of calling until paid.

05Your calling obligations

You must follow the Acceptable Calling Policy and all laws that apply to your calls, including TRAI regulations on commercial communication, DND preferences and calling hours.

• Call only people who enquired, are your customers, or gave consent.
• Do not upload purchased, rented or scraped lists of numbers.
• Keep recording notice switched on for every campaign that records calls.
• Honour every "do not call" request at once.

06Your data

You own your lead data, call recordings, transcripts and notes. You give us permission to process them only to provide and support the service. You can export your data at any time while the account is active.

07AI call notes

AI-generated notes are drafts. They may contain mistakes and must be reviewed by your callers before they are confirmed. AI output is not advice, and you are responsible for what your team tells customers.

08Availability

We aim for high availability and announce planned maintenance in advance. Calling depends on telephone carriers and internet connections outside our control, and calls may occasionally fail or drop.

09Suspension and termination

You can cancel at any time from account settings, effective at the end of the current billing period. We may suspend or close an account that breaks the Acceptable Calling Policy, misuses the service or does not pay, and will tell you why.

10Liability

To the extent the law allows, our total liability for any claim is limited to the fees you paid in the 12 months before the claim. We are not liable for indirect losses such as lost sales or lost profits.

11Governing law

These terms are governed by the laws of India, and courts in Gujarat have jurisdiction over any dispute.